Bee & Thistle Winery Shipping and Return Information
Free Deliveries
Free local delivery: Within an hour of Debden. To order via e-transfer, call Peter @ (306) 747-1343, email beeandthistlewinery@gmail.com, email through the ‘Contact Us’ page or send a message through Facebook. If ordering online, choose the option Local Delivery.
Free delivery to Prince Albert and Saskatoon (and communities on the route): By arrangement. To order via e-transfer, call Peter @ (306) 747-1343, email beeandthistlewinery@gmail.com, email through the ‘Contact Us’ page or send a message through Facebook.
Free delivery to the Battlefords and Lloydminster once a month. To order via e-transfer, call Peter @ (306) 747-1343 email beeandthistlewinery@gmail.com, email through the ‘Contact Us’ page or send a message through Facebook.
Flat Rate Shipping Costs
Western:
For 2 - 6 bottles - $30
For 7 - 12 bottles - $37
Eastern:
For 2 - 6 bottles - $39
For 7 - 12 bottles - $48
Shipping and Return Policy
**** SPECIAL NOTES ****
At this time, federal and provincial regulations only allow us to ship alcohol within Canada, and only to British Columbia, Alberta, Saskatchewan, Manitoba and Nova Scotia. For other provinces, please contact us directly for other options.
Please note that the shipping of orders may be delayed if extreme cold conditions exist at locations between the winery and the package destination. Affected customers will be contacted and will be kept up to date on the status of their order.
PRODUCT PACKAGING
We pack all our glass bottles in attractive top-of-the line plastic inserts or Styrofoam with corrugated cardboard boxes that exceed the industry standard for shipping glass bottles of wine. They stand up well to the expected handling that would normally occur. If you prefer another form of packaging, we can do our best to accommodate you. All our packaging is recyclable, and we encourage you to re-use or recycle. We only use new packaging to deliver your wine in the safest and most secure way possible. Damage will occasionally still occur. See Return Policy below.
HOW MANY CAN I ORDER?
How many bottles can I order at a time? Our shipping boxes and trays accommodate 2, 4, 6, 8 and 12 bottles. Packages with odd numbers of bottles, such as 1, 3, 5, 7, 9 or 11, can still be accommodated but 2, 4, 6, 8 and 12 are preferred.
ORDER CHANGES
If you require changes to your order after it has been placed, please contact us at beeandthistlewinery@gmail.com or (306) 747-1343. If the order has not already been shipped, we will do our best to accommodate the modification.
SHIPPING POLICY
At this time, orders placed through our website can only be shipped within Canada but only to the provinces of British Columbia, Alberta, Saskatchewan, Manitoba and Nova Scotia, as mandated by provincial regulations. Please contact us directly for other options.
All orders are shipped via Canada Post Expedited Parcel™ and we strive to have them shipped within two business days of being received (adverse conditions exclusions above).
As noted in our Online Store, orders will only be shipped to individuals age 19 or older (age 18 in Manitoba) and a signature on delivery is required.
CANADA POST’S DELIVERY ATTEMPT POLICY
When the signature is collected at the door: When someone answers the door, the delivery agent will collect the signature and the signatory name, and hand off the item. Signature items for wine will not be delivered to individuals under age 19 (age 18 in Manitoba). If there is no answer at the door, the delivery agent will leave a Delivery Notice Card in the addressee’s mail receptacle that directs the addressee to the designated post office to pick up the item.
When the signature is collected at the post office: Only the addressee or their authorized representative can pick up an item with Signature at the post office. The addressee must present one valid piece of government-issued photo identification that indicates the same address as on the item. If an individual is picking up an item addressed to another individual, they must present one valid piece of government-issued photo identification and one of the following:
a Delivery Notice Card or a copy of the Delivery Notification email signed by the addressee with the printed name of the individual authorized to pick up the item; or
a legal document demonstrating their authority to act on behalf of the other individual, for example, power of attorney, appointment as trustee; or
a letter of authorization.
As noted above, Canada Post will require proof of age and signature before releasing the package.
A Final Notice Card is sent to the addressee if the item has not been picked up after five calendar days. The item is held at the post office for 15 calendar days, after which time it is returned to the sender.
RETURN POLICY
If you have received a product that is unsatisfactory, or if the package was delivered damaged, please contact us immediately. Please do not drink from damaged bottles. Please take a photograph if you can. Contact us at beeandthistlewinery@gmail.com or (306) 747-1343.